Privacy policy
Welcome to ChillinWithChand. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at enquiries@chillinwithchand.com.
When you visit our website, www.chillinwithchand.com, and use our services, you trust us with your personal information. We take your privacy seriously. In this privacy policy, we seek to explain what information we collect, how we use it, and what rights you have in relation to it.
What Information Do We Collect?
Personal Information
When you visit our site and make a purchase, we collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and payment information.
Non-Personal Information
When you browse our site, we also automatically collect non-personal information such as your IP address, browser type, device information, and data about your site usage.
How Do We Use Your Information?
We use your personal information for the following:
- To process your orders and deliver your purchased art pieces.
- To contact you regarding your order or respond to your queries.
- To send you newsletters and promotional offers, if you opt-in for such services.
We use your non-personal information for analytics and to improve our services.
Cookies
We use cookies to collect information about your activity on our site. You can choose to disable cookies, but this may affect your use of certain features on our site.
How Do We Share Your Information?
We do not share or sell your personal information with third parties for marketing purposes. However, we might share data with service providers essential for our operations, such as payment processors.
Your Rights
You have the right to request access to, correction, or deletion of your personal information at any time. To exercise these rights, please contact us.
Rights for EEA Residents
If you reside in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
1. The Right to Access: You have the right to request copies of your personal data.
2. The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate and to complete information you believe is incomplete.
3. The Right to Erasure: Under certain conditions, you have the right to request that we erase your personal data.
4. The Right to Restrict Processing: Under certain conditions, you have the right to restrict the processing of your personal data.
5. The Right to Data Portability: You have the right to request the transfer of any data we have collected from you, whether it be to another organisation or directly to yourself, under certain conditions.
6. The Right to Object: You have the right to object to our processing of your personal data under certain conditions.
7. The Right to Withdraw Consent: If we rely on consent as the legal basis for processing your information, you have the right to withdraw that consent at any time.
If you make a request related to your personal data, we have one month to respond to you. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to complain to the data protection authority of your country.
Rights for California Residents
California Consumer Privacy Act (CCPA): In compliance with the California Consumer Privacy Act (CCPA), we prioritise your data privacy rights. Any personal information collected during the process of purchasing or returning artworks is handled with the utmost confidentiality and care. Customers residing in California have the right to access, delete, or opt out of the sale of their personal data. Additionally, we are committed to providing equal service and pricing to all our customers, regardless of their decision to exercise their data privacy rights under the CCPA.
Security
We take appropriate security measures to protect against unauthorised access, alteration, or destruction of your personal information.
Changes To This Policy
We may update this policy to reflect changes in our practices. Any changes will be posted on this page, so please review it periodically. We reserve the right to change our policies without prior notice.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at enquiries@chillinwithchand.com.
Last Updated: 9th September 2023